About GlobalWebPay
Why should I use GlobalWebPay?
If both you and the recipient have a bank account, GlobalWebPay is meant for you.
GlobalWebPay - Cheap and Fast
Service benefits
-
£4.75 flat transaction fee - how ever much you wish to send
-
Typically next working day delivery
-
Competitive foreign exchange
-
No recipient or foreign exchange fees
Return to the Top
How much does it cost to make a payment using GlobalWebPay?
It costs £4.75 flat fee to make a transfer using GlobalWebPay to a wide range of countries worldwide. There are no hidden foreign exchange, recipient or withdrawal fees.
Return to the Top
Is the £4.75 a percentage or a flat fee?
GlobalWebPay charges you a flat fee of £4.75 per transaction regardless of how much you send. No percentage fee is charged.
Return to the Top
How do I know my money is safe with GlobalWebPay?
The security of customer money is very important to GlobalWebPay. Your money never leaves the banking system and is transferred using only the largest and most established banks in each territory. Global Web Pay Limited is authorised by the FSA as a Small Payment Institution (FSA reference number 547751) under the Payment Service Regulations, 2009.
GlobalWebPay’s payments outsourcing partners, such as WorldPay AP, currently process millions of customer transactions each month.
Return to the Top
What is GlobalWebPay’s relationship with WorldPay AP?
GlobalWebPay outsources its banking payments to its partner, WorldPay AP Ltd, who run a network of bank accounts around the world. These bank accounts are owned in WorldPay AP’s name and hence the payment to your beneficiary will show “WorldPay AP” as the sender on your bank statement.
Return to the Top
The sign up process
Who can sign up for a GlobalWebPay account?
GlobalWebPay is available to anyone over the age of 18 who has a bank account in one of our supported territories. Simply register for your easy access, secure GlobalWebPay account today, and you could be making your first low cost, next day international payment within minutes.
Return to the Top
What personal documentation or information do I need to provide and how?
No formal documentation is required to make your first GlobalWebPay transactions up to a total of £500. We only request some basic personal details.
However, should you wish to transfer more than £500 or use your debit card more than once, we will aim to confirm your identity with an automated check from our system using commercially available databases. If this check cannot be completed for whatever reason, we may ask you to provide copies of either your passport or driver’s license together with a proof of address (such as a utility bill or bank statement). Due to the legislation regarding the proceeds of crime, money laundering, and terrorist financing, we must verify the identity of all of our customers. This regulation greatly increases the security and reliability of all money transfer transactions, and helps us to protect all of our client's interests.
We will need clear, readable scanned copies of the two required documents, which you can load online. They must be complete scanned (not photocopies) documents, showing all the page and all edges.
Return to the Top
How long does it take to open a GlobalWebPay account?
It should take no more than 10 minutes to sign up for your GlobalWebPay account, set up a payee and make your first payment. You can store payee details so that in future you will quickly be able to make additional payments to them.
Return to the Top
Making a payment
How does GlobalWebPay work?
1. You register online with GlobalWebPay
2. You set up payment instruction(s) on the GlobalWebPay site
3. You provide us with the money you wish to send
4. We then make the payment(s) on your behalf to your chosen recipient
5. Funds are typically received by the recipient within 3 working days but often the next working day
Return to the Top
Which countries can I send money from?
Currently we only allow UK residents to send money and we only allow GBP into our UK collection account(s). We have plans for 2011 to expand our coverage to other European countries and we will keep customers informed on this website.
Return to the Top
Which countries can I send money to?
You can send money in local currency using GlobalWebPay to the following countries
Return to the Top
How do I provide GlobalWebPay with the money that I wish to send?
Payment methods vary depending on country. You will be able to use one or more of the following payment methods
-
Local bank transfers (typically up to 3 working days)
-
UK Faster Payments bank internet transfers sent before mid-day should reflect the same day otherwise next day
-
BACS can be up to 3 working days)
-
Debit card (instant)
GlobalWebPay will provide you with the appropriate bank details and a unique reference number required when making instant and local bank transfers,
Return to the Top
What type of money transfer is it?
It is a bank to bank transfer. You provide GlobalWebPay with the money you wish to send, using a debit card or local bank transfer. Once we have received the funds, we make a bank transfer on your instruction to the recipient using the most appropriate GlobalWebPay account.
Return to the Top
Why does “WorldPay AP” appear on the recipient’s bank statement?
When you fund your order via a bank transfer, we ask you to send the funds to a bank account owned by “WorldPay AP” – hence the Account Name we provide is “WorldPay AP Ltd” – not GlobalWebPay.
Return to the Top
How long does it typically take for my money to arrive?
If we receive the money you wish to send before 14:00 GMT (or BST), the recipient should typically receive the money the next working day. However, in some instances it can take up to 3 working days. Transfers could take longer as a consequence of the following three factors: deposit method, bank cut off times and clearing cycles of recipient banks.
Deposit Method
-
Local bank transfer
-
UK Faster Payments bank internet transfers sent before mid-day should reflect the same day otherwise next day
-
BACS can be up to 3 working days)
-
Debit card (instant)
Bank Cut Off Times
-
Payments we receive before 14:00 GMT will be processed the same day
-
Payments we receive after 14:00 GMT will be processed the next day
Recipient Bank Clearing Times
-
Banks should reflect transfers the same day they receive them
-
However, in some cases banks will reflect transfers next day
Return to the Top
How can I find out what is happening to my order?
You can log into your GlobalWebPay account and check the status of your order. There are several possible statuses:
-
Open – Order open, payments can be added.
-
Pending – Order has been checked out.
-
Complete – Order is complete, payments have been paid out.
-
Deleted – Order (and the payments within) has been deleted.
-
Unpaid – Order has been cancelled and can now be checked out again.
-
Funded – Awaiting payout at GlobalWebPay
-
Expired – Payments within the order have expired
Return to the Top
How can I find out what is happening to a particular payment?
You can also log into your GlobalWebPay account and check the status of any single payment. There are several possible statuses:
-
Open – Payment details have been entered but payment is not checked out
-
New – Payment has been created but it is not checked out or paid for
-
Deleted – Payment has been deleted.
-
Awaiting Funding – Payment is checked out but funds haven’t yet been received
-
Awaiting Payout – Funding received and payment is in the next batch awaiting payout
-
Complete – Payment has left GlobalWebPay
-
Payout Confirmed – Recipient has acknowledged receipt of payment via an email link
-
Expired – Payment has expired as funds have not been received within 3 business days
-
Payment reversed – Payment is in error and has been rejected before being sent
-
Payment returned – Payment has been returned by the recipient’s bank
Return to the Top
Can I transfer money from one currency into another?
You can provide GlobalWebPay with the money you wish to send in your local currency and we will convert it to the recipient’s local currency. This is known as foreign exchange.
Return to the Top
How do I know what exchange rate I am receiving?
Before you make a payment, we provide you with a table showing:
-
The amount of currency you are sending
-
How much currency the recipient expects to receive
-
The foreign exchange rate you will receive
-
The transaction fees you will be charged
You can use the cost calculator tool to help you to work out how much you need to send and how much will arrive.
If you are funding the payment using a bank transfer (rather than a debit card) it is crucial that you send the required funds to GlobalWebPay – as per the payment instructions – there and then. Any delay may mean the foreign exchange rate cannot be guaranteed. Your rate is a quote that lasts for up to 3 days from order to receipt of funds – after that we may register the payment as “Expired”, since exchange rates can change quite significantly day to day. In this case you will need to review the payment in your GlobalWebPay account and then re-order the payment at the then active exchange rate.
Return to the Top
What is the difference between a foreign exchange fee, spread and rate?
Foreign exchange rate is the equivalent of one currency when converted into another currency.
Foreign exchange is any flat fee charged by a provider to convert money from one currency to another
Foreign exchange spread is the margin that providers apply either side of the foreign exchange rate they receive. They do this to protect themselves from fluctuations in foreign exchange rate when converting money from one currency to another on behalf of their customers.
Return to the Top
Why are there no recipient fees, if it’s an international bank transfer?
Expensive recipient fees are generally charged on international transfers where the recipient bank has to convert the money into their domestic currency. To ensure this does not happen, GlobalWebPay converts the money into the domestic currency first, and then sends it onwards to the recipient bank. Consequently, no recipient fees should be charged.
Return to the Top
What if I don’t have an account in the destination country?
The recipient (person you are sending money to) will need a bank account in the destination country. You need a bank account in the country you wish to send money from.
Return to the Top
How do bank holidays affect transfer dates?
GlobalWebPay delivery times are calculated using working days. As bank and religious holidays are not working days, then payments will be processed the following working day. Payments will be effected by bank and religious holidays in both the senders and recipients respective countries.
Return to the Top
What happens if my payment doesn’t appear to arrive?
There are two typical reasons for a payment order not being completed successfully:
1. If you funded the transaction via a bank transfer, then the funding required to complete the payment hasn’t yet arrived at GlobalWebPay’s “WorldPay AP” bank account. Non-arrival may be down to a number of reasons:
-
You left it a while before sending the money from your internet banking – or indeed may possibly have forgotten to send it
-
Your bank hasn’t sent funds onto GlobalWebPay promptly
-
You omitted the required reference into the payment reference field – and hence we cannot identify the payment
-
You entered the wrong funding account details for GlobalWebPay’s “WorldPay AP” bank account (e.g. account name or number)
-
There has been a weekend and/or a bank holiday in between. For example, if you make an internet payment on a Friday night before a Monday Bank Holiday, your Bank may not send the payment until the following Tuesday and it may not reach GlobalWebPay until the next Friday.
You can check on the reason by logging into your GlobalWebPay account and checking the status of the order. If it is showing as “Pending” and it is over 3 business days since you sent the funds, then please send an email to support@globalwebpay.com to raise the issue. Your email should include all the relevant payment information, including your account name, any payment reference, the amount & date sent as well as the bank used. This information will make it much easier for GlobalWebPay’s Customer Support to check their systems for this payment.
2. Your funding has been received and the payment may have left GlobalWebPay, but the recipient may not yet have received it.
-
The account number or name you provided may not match that of the intended recipient* – in which case the overseas bank may return the payment or just be holding on to it
-
The recipient may have received it in their bank account, but not recognise it. They may expect to see your name as payee – but see a payment coming from “WorldPay AP” which they don’t recognise – in which case do ask your beneficiary to double-check their account
-
The recipient’s bank may be holding onto the payment for some reason
You can check on the reason by logging into your GlobalWebPay account and checking the status of the order. If it is showing as “Complete” and it is over 3 business days since the payment was sent, then please send an email to support@globalwebpay.com to raise the issue. Your email should include all the relevant payment information, including your account name, any payment reference, the amount & date sent as well as the bank used. This information will make it much easier for GlobalWebPay’s Customer Support to check their systems for this payment.
* To avoid the possibility of payments being returned by an overseas bank, you do need to enter the exact bank “account name” as provided to you by the recipient – for example if the account is in the name of “Herr Friedrich Smit”, then this should be entered when you set up the recipient - it should not be entered as “F Smit”. The degree of bank account name checking does vary from country to country, but in many countries (e.g. Germany, Netherlands) the rule is strictly applied.
Return to the Top
Account features and limits
How much can I transfer, and how often?
Your account limits are linked to your account level. You can make unlimited payments up to and not exceeding the total monthly value of your account. To find out your account level, please view your account profile for more details.
| Introductory User | £4.75 | Transfers up to a total of £500 from a bank account with up to £255 from a debit card
(minimum transfer of £15) |
| Standard Account | £4.75 | Unlimited transfers up to a monthly value of £10,000 with up to £1,005 per day from a debit card.
(minimum transfer of £15) |
Return to the Top
Can I upgrade my account and increase my limits?
To obtain a Standard Account log in and navigate to your profile page. Click on the upgrade option and follow the on screen instructions. Please note that you may need to provide additional documentation to obtain a Standard Account – you can do this via (a) uploading the documents requested on our site, or (b) emailing them to support@globalwebpay.com or (c) sending them via post.
You can upgrade your account at activation or at any time thereafter.
Return to the Top
Can I send large single transfers using GlobalWebPay?
You can make large single payments using GlobalWebPay if, for example, you wish to buy a property abroad. Please contact us for more details (support@globalwebpay.com) and we will offer you a competitive foreign exchange rate quote. Our compliance team will require additional information about the nature of the payment.
Return to the Top
What is the default currency? Can I change this?
Your default currency is linked to your country of residence and will determine the bank details we provide you.
Return to the Top
Country Specific Questions
Payments to Canada
Canadian transit numbers are regulated by the Canadian Payments Association. A number has the following form:
XXXXX-YYY
where XXXXX is a Branch Number, and YYY is an Institution Number. As a general rule, Bank institution numbers start with 0, 2, 3, or 6, Credit Union and Caisse Populaire institution numbers start with 8, and Trust Company institution numbers with 5.
Some typical Institutions are:
-
XXXXX-001 Bank of Montreal
-
XXXXX-002 Bank of Nova Scotia
-
XXXXX-003 Royal Bank of Canada
-
XXXXX-004 Toronto-Dominion Bank
-
XXXXX-006 National Bank of Canada
-
XXXXX-010 Canadian Imperial Bank of Commerce (includes President's Choice Financial)
-
XXXXX-016 HSBC Canada
-
XXXXX-030 Canadian Western Bank
-
XXXXX-039 Laurentian Bank of Canada
Return to the Top
Payments to Sweden
Swedish bank account number formats
Sweden has two types of bank account numbers:
Type I: eleven digits, which already includes the four-digit bank sorting code (clearingnummer), six digit account number, and a check digit. Please remove the first four digits and enter the remaining seven digits in the account number field. Enter the four digits clearingnummer in the bank code/clearingnummer field.
Type II: nine digits, which does not include the four-digit bank sorting code (clearingnummer); for type II account numbers, bank sorting code (clearingnummer) must be provided in the recipient details in order for the payment to be processed. Enter the full nine digits in the account number field, find out the clearingnummer and enter this into the bank code/clearingnummer field.
If you need the bank sorting code (clearingnummer) and do not have it, it must be obtained from the beneficiary. There is no online database to determine the bank sorting code (clearingnummer).
The following is a list of clearingnummer ranges for the different Swedish banks. You can check the clearingnummer you have against the recipient’s bank name to check it is in the correct range.
| Clearingnummer | Bank |
| 1100-1199 | Nordea |
| 1200-1399 | Danske Bank |
| 1400-2099 | Nordea |
| 2300-2309 | JP Nordiska |
| 2310 | Ålandsbanken |
| 2311-2399 | JP Nordiska |
| 2950 | Sambox (Sbox) |
| 3000-3399 | Nordea (utom 3300) |
| 3300 | Nordea Personkonton |
| 3400-3409 | Länsförsäkringar Bank AB |
| 3410-4999 | Nordea (Utom 3782) |
| 3782 | Nordea Personkonton |
| 5000-5999 | SEB |
| 6000-6999 | Handelsbanken |
| 7000-8104 | Swedbank |
| 8105-9 | Sambox (Sbox) |
| 8106-8999 | Swedbank |
| 8264 | Sparbanken Nord |
| 9020-9029 | Länsförsäkringar Bank AB |
| 9040-9049 | Citibank International Plc, Sweden Branch |
| 9050-9059 | HSB Bank |
| 9060-9069 | Länsförsäkringar Bank AB |
| 9080 | Caylon Bank |
| 9090-9099 | ABN AMRO BANK (Sverige) |
| 9100 | Nordnet Bank |
| 9120-9124 | SEB |
| 9130-9149 | SEB |
| 9150-9169 | SkandiaBanken |
| 9170-9179 | IKANO Banken |
| 9180-9189 | Danske Bank |
| 9190-9199 | Den norske Bank AS, DNK Filial Sverige |
| 9200-9209 | Stadshypotek Bank |
| 9230 | Bank2 |
| 9231-9239 | SalusAnsvar Bankaktiebolag |
| 9260-9269 | Gjensidige NOR Sparebank |
| 9270-9279 | ICA Banken AB |
| 9280-9289 | Resurs Bank |
| 9290-9299 | Coop Bank AB |
| 9300-9329 | Sparbanken Finn |
| 9330-9349 | Sparbanken Gripen |
| 9400 | Forex Bank |
| 9460 | GE Money Bank |
| 9469 | GE Money Bank |
| 9500-9547 | PlusGirot Bank |
| 9548 | Ekobanken (EKB) |
| 9549 | JAK Medlemsbank/Nordea |
| 9550 | Avanza Bank |
| 9960-9969 | PlusGirot Bank |
Return to the Top
Payments to the USA & ABA Routing Numbers
We send money to the USA using a local internal payment method – the ACH network. Money is sent from funds we maintain in a US bank account to the beneficiary’s US bank account using the internal domestic ACH network – similar to the UK BACS system.
In order to set up a successful payment for the US you will need to provide the bank account ABA Routing Numbers for an ACH transfer – not a wire transfer (wire transfers are used for international payments from abroad – e.g. SWIFT – or fast internal payments – similar to the UK CHAPS service).
For larger US banks
As an example, the Bank of America quote on their website ABA Routing Numbers for all their branches (https://www.bankofamerica.com/deposits/resources/faq-routing-numbers.go). All branches share the same ABA Wire Transfer number but have unique ABA numbers by state – e.g. for branches in the Washington DC, then they show as:
Bank of America ABA Routing Number:
|
Washington DC | |
| Electronic (ex. Direct Deposit/Automatic Payment): | 054001204 |
| Wire Transfer: | 026009593 |
For smaller US banks
Many US banks don’t have correspondent bank links for foreign payments, so when US residents believe you are sending money from abroad, they often quote a route using an intermediate, larger bank and its ABA Routing Number. This will not work with our ACH service. You will need the ABA Routing Number of the target bank for the account you are paying into.
An example, here is the advice given by the bank to send money to an account with the City and Police FCU in Florida:
“Here is the sequence you need to follow to send the money:
First, the money is sent to: Southeast Corporate Federal Credit Union, in Tallahassee, FL with an ABA Routing number 263189069
Second, the money is then sent to the City and Police Federal Credit Union, Routing number 263079289”
The right ABA Routing Number to put into GlobalWebPay’s recipient details in this example would be the FCU’s one – 263079289.
Return to the Top
|
|
|